Terms & Conditions
Gift Card Terms & Conditions
1. Purchasing Gift Cards
Lot 11 gift cards can be purchased online through our website. Full payment is required at the time of purchase. Please ensure all order and delivery details are correct before completing your purchase.
2. Delivery
Gift cards will be posted to the delivery address provided within 2–5 working days of purchase. Delivery times may vary due to postal delays or circumstances beyond our control. Please ensure your address is accurate, as Lot 11 cannot be responsible for delays caused by incorrect details.
3. Using Gift Cards
Gift cards can be redeemed at Lot 11 towards eligible purchases. They cannot be exchanged for cash or used to purchase other gift cards. Any remaining balance can be used on a future purchase, subject to the gift card's validity.
4. Lost or Stolen Gift Cards
Lot 11 cannot accept responsibility for gift cards that are lost, stolen or damaged after delivery. Please keep your gift card safe and treat it like cash.
5. Refunds and Cancellations
Gift card purchases are subject to applicable consumer law. Please contact Lot 11 for assistance with cancellations, refunds or any issues relating to your order.
6. Contact Information
For enquiries about gift cards or delivery, please contact Lot 11 using the contact details provided on our website.
By purchasing a Lot 11 gift card online, you agree to these terms and conditions.
Sarah Baker
Lot 11
01978361177
Afternoon Tea Takaway Boxes - Terms & Conditions
1. Advance Orders and Payment
All afternoon tea boxes must be ordered and paid for in advance through our online ordering system. Orders are subject to availability and confirmation. Please select your preferred delivery or collection date and time when ordering.
2. Delivery
Delivery is available for a 3 mile radius from LL11 1SN, to selected locations and may incur an additional charge if it further than this. Customers must provide accurate delivery details and ensure someone is available to receive the order. Delays may occur due to unforeseen circumstances.
3. Collection / Takeaway
Customers may collect their pre-paid afternoon tea boxes at the agreed date and time. Please contact Lot 11 if you are running late. Food quality may be affected by delayed collection.
4. Allergens and Dietary Requirements
Allergen information must be clearly provided before purchase. Customers must inform Lot 11 of any allergies or dietary requirements when ordering and contact us before purchasing if further information is needed. Although reasonable precautions are taken, cross-contamination may occur. We cannot guarantee products are completely free from allergens. Customers with severe allergies should contact us before ordering.
5. Changes, Cancellations and Refunds
Order changes are subject to availability and may not be possible once preparation or dispatch has begun. Please contact Lot 11 as soon as possible regarding cancellations. Less than 24 hours notice and no refund will be available.
As our boxes contain fresh, perishable food, cancellations and refunds are subject to our stated policy and applicable consumer law. Your statutory rights remain unaffected.
6. Availability and Storage
Items may vary depending on ingredient availability. Any substitutions will be handled with consideration for allergen information. Please follow the storage and use-by instructions provided with your order.
7. Customer Responsibilities
Customers are responsible for providing accurate details, checking their order before payment and ensuring delivery or collection arrangements are correct.
8. Contact and Acceptance
For enquiries about orders, delivery, collection or allergens, please contact Lot 11 using the details on our website.
By placing an order, you agree to these terms and conditions, subject to applicable law.